The company does not do a good job of explaining its various features and services to its customers. In fact, it is often a chore to get through the customer service line and get a handle on your bill. To help reduce your stress level, you should take advantage of the many online tools that are available to you. You can even contact your car dealership if you have an issue that is related to your Sirius XM subscription.
The first and most important step to getting started is to read your subscription contract. You will want to know what you are signing up for and what the service will cost you. In addition, you should also understand how to cancel your service. Some customers are harmed by Sirius"s lack of transparency. It is not uncommon for consumers to receive a bill for services they did not actually subscribe to. Luckily, the company has made some recent improvements to their cancellation process, and the company is willing to work with its customers in order to make the whole experience a pleasant one.
Another savvy way to learn about the company is to talk to other people who are already members. This is especially important if you live in a large metro area. Many people are not aware of the fact that their city has a dedicated Sirius XM station. Even if you live in a small town, there may be a station that serves your zip code. Getting an understanding of what stations are offered in your neighborhood can help you decide whether to stick with your current provider or switch to something a little more modern. Similarly, if you are considering a move, you will want to check out what channels your new area has to offer.
For example, did you know that you can purchase a branded phone at the same time that you purchase your XM satellite radio? There is also an XM shopper"s club that you can join. However, you will need to pay an additional fee to access it. Also, you may need to get a separate service agreement if you are interested in using your new XM radio as a second device in your home.